Office Staff

Northshore Group administrative staff are present in the office through the work week and will answer your phone calls to 865-584-0171. Their hours are Monday through Thursday 8 am to 5 pm and Friday 8 am to 4 pm. They are happy to help you schedule an appointment, take a message, direct you to voicemail or assist you with your account. If you wish, our staff will file claims to insurance companies and other third-party payors on your behalf. We are in-network providers for Blue Cross, United/Optum, Cigna, Humana, and Aetna. Most of our clinicians are also paneled with Medicare.

When the staff is away, our phone lines are directed to a general voicemail mailbox. You may leave a routine message and it will be reviewed by the office staff the next time the office opens.

If you prefer to ask a routine question to our office staff via email, please direct your message to: frontdesk@northshoregroup.com. Also, you may send a fax to: (865) 584-0174.

If you are in crisis when our office is closed, please either go to the nearest hospital emergency room or call 911, the Suicide & Crisis Lifeline at 988, or Mobile Crisis at 855-CRISIS-1. Please note that Northshore Group no longer employs an after-hours answering service.